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Terms & Conditions

Terms & Conditions


Katwa Clasic (PROP AJA ELCON PVT LTD ) reserves the right, at its discretion, to change, modify, add, or remove portions of these Terms and Conditions at any time. Please check these Terms and Conditions periodically for changes. Your continued use of the Site following the posting of changes to these terms will mean you accept those changes.


Please read these terms of use carefully before using this website. If you do not agree to this Terms of Use you may not use this Website. By using this Website, you signify your agreement to this Terms of Use as well as the Website's Privacy Policy (which is hereby incorporated by reference herein.). This Terms of Use sets out the legally binding terms of the Services available on the Website as well as at the terms of use of this Website. This Terms of Use along with the Privacy Policy extends to both users who visit the Website but do not transact business on the Website ("Users") as well as users who are registered and are authorized by the Website to transact business on the Website ("Members"). The Company reserves the right to modify or terminate any portion of the Website or the Services offered by the Company for any reason, without notice and without liability to you or any third party. You are responsible for regularly reviewing the Terms of Use so that you will be apprised of any changes. Nothing in this Terms of Use should be construed to confer any rights to third party beneficiaries.


Shipping Policy


Katwa Clasic (PROP AJA ELCON PVT LTD ) offers FREE shipping on every order for most locations within India if the value of the order is greater than Rs.999/-. For certain locations within India and for values below Rs.999/- per shipment, actual delivery charges will be charged.


Your order will be shipped to you fully insured.


We urge all customers to inspect the package for any damage or tamper before receiving or signing for receipt.


After your item has been packaged, it will be shipped and delivered via Blue Dart within 3-7 working days.


Payment Options


We make shopping at Katwa Clasic (PROP AJA ELCON PVT LTD ) as easy. You get to choose your convenient mode of payment:


Cash-on-Delivery at select places


Credit Cards


Debit Cards


Net Banking


Cash on Delivery Charges


A cash on delivery charge will be applicable on orders below INR 750/-


Description of Services


This Website provides access to pricing, news and other information services related to apparel and ethnic wear.


Registration


To register onto the Website the User will have to provide Personal Information (as defined in the Privacy Policy) and choose a user name and password.

Registration is only a one time process and if the Member has previously registered, he shall login / sign into his / her account. You will be required to provide us with your name and other details, including but not limited to, e-mail, contact number, contact address and customer verification question (example: your mother's maiden name), which will be used for verification purposes. Confidentiality will be maintained on the personal details furnished.


Order


All orders are considered complete only after the payment has been received by Katwa Clasic (PROP AJA ELCON PVT LTD ) as confirmed by our payment.


To confirm the orders, Katwa Clasic (PROP AJA ELCON PVT LTD ) may contact Customers who have placed orders through the Website and ask the Customer a verification question. Katwa Clasic (PROP AJA ELCON PVT LTD ) will confirm the order only after the verification question is answered by the Customer.


Once the purchase of the item(s) is confirmed by the Customer, Katwa Clasic (PROP AJA ELCON PVT LTD ) will arrange to pack and deliver the product to the Customer.


Product Availability


In view of timing differences, there is a possibility that the item ordered by the Customer might have been sold since and might not be available in stock at that point of time.


In such an event, Katwa Clasic (PROP AJA ELCON PVT LTD ) will call the Customer (if he has registered on the Website) and suggest an alternate product. In case the Customer chooses a different product, Katwa Clasic (PROP AJA ELCON PVT LTD ) shall confirm the new order. If the cost of the new selection is more expensive than the previous one, the Customer shall have to pay the differential amount. If the cost of the new selection is less expensive than the previous one, Katwa Clasic (PROP AJA ELCON PVT LTD ) shall refund the excess amount to the Customer in the manner specified below in this Terms of Use.


Payment


Cash on delivery: Our courier partner supports cash on delivery as a payment option at no additional charges. Customers can opt for this payment mode by selecting the ‘Cash on delivery’ option in the checkout page.


Refund Policy FAQs

1. In which scenarios does Katwa Clasic (Prop Aja Elcon Pvt Ltd) issue refunds?

Refunds are issued by Katwa Clasic (Prop Aja Elcon Pvt Ltd) only when :

the order is cancelled by the customer; or

the customer returns a product and requests for a refund

Returns are not applicable on all the products of the Seller displayed on Katwa Clasic (Prop Aja Elcon Pvt Ltd).com. Please refer to our Return Policy.


2. How can I track the status of my refund after returning a product ?

Once we have received the returned product, our team will verify the nature of the defect/damage. After validation, we will send you an acknowledgement via email to your registered email-id


To check the updated status of your refund you can call our customer care number at 022-23437447  (10.00 a.m. to6.00 p.m./ 6 days a week). If you are a registered customer at www.KatwaClasic.com ,then you can also check the status of your refund in the 'My Account' section of our site.


3. How can I track the status of my refund after cancelling an order?

If your order is cancelled, then you will get acknowledgement via Email at your registered email ID.


To check the updated status of your refund, you can call our customer care number at 022-23437447 (10.00 a.m. to 6.00 p.m. / 7 days a week). If you are a registered customer at www.Katwa Clasic (Prop Aja Elcon Pvt Ltd).com, then you can also check the status of your refund in the 'My Account' section of the site.


4. I've still not received the refund in my account even though Katwa Clasic (Prop Aja Elcon Pvt Ltd) customer care says that they have processed the refund. Why?

If you have received a mail from us confirming your refund request, then be rest assured that we have initiated your refund request and are following up with the financial organisation for the same.

Sometimes, financial organisations & banks take longer than the promised time to process the refund request internally. If this is the case, then kindly follow up with them for your pending refund after providing them the reference number given by Katwa Clasic (Prop Aja Elcon Pvt Ltd) customer care.


Alternatively, you can also check the status of your refund online at www.Katwaclasic.com in the 'My Account' section.


5. How long will it take to process my refund if I opt for a refund after returning the product?

You will get an e-mail from Katwa Clasic (Prop Aja Elcon Pvt Ltd) when your return is accepted and your refund is processed.


6. How and where will I receive my refund amount?


Refunds on Katwa Clasic (Prop Aja Elcon Pvt Ltd) are based on the mode of payment used to place the order initially. Below are the refund modes initiated by us for various payment options:

a. Credit Card/ Debit Card/ Internet Banking

If Credit card, Debit card or Internet banking was used as the mode of payment while placing the order, your refund will be credited back to the respective credit/debit card/internet banking account provided at the time of placing the order. We initiate refund within a maximum of 4 working days after receipt of the product by our Business Partner / Seller. However, it may take up to 7-10 working days for the respective banks to process the refund and reflect in your credit/debit card statement or internet banking account. Please get in touch with your bank directly in case of any delays after the confirmation of refund by Katwa Clasic (Prop Aja Elcon Pvt Ltd).

 

b. Cash on Delivery

If the order was placed using payment option as Cash on Delivery, we will refund your money through a cheque in favour of the "billing name" provided at the time of placing the order.

 

c. Gift Coupon/ Gift Vouchers

If you have used a Katwa Clasic (Prop Aja Elcon Pvt Ltd) Gift Coupon / Gift Voucher for placing the order, refund would be provided only in the form of a fresh Katwa Clasic (Prop Aja Elcon Pvt Ltd) Gift Coupon / Gift Voucher of the same value. The same cannot be redeemed either in cash or cheque

7. Can I get a refund for a part of my order?

Yes. You can request refund for a part of your order if the order contains multiple sub-orders or products e.g. if you have bought a pair of jeans and a shirt as two separate products then you can get a refund only for one of the products' i.e. either the jeans or the shirt. However, if a product comprises multiple items as a bundle, the amount of individual items will not be refunded e.g. if a bowl set comprising 4 bowls is bought by you, you cannot get refund for a single bowl.

8. I received my refund cheque; however, my name is not as per the records. What should I do?

You should intimate us about the mistake by getting in touch with us via e-mail at katwaclasic@gmail.com or over phone at our customer care number 022-23437447  (10.00 a.m.to 6.00 p.m. / 6 days a week). Alternatively, you can also submit a ticket in 'My Account' section of your registered account at www.KatwaClasic.com.


9. I wanted to return a product. Will Katwa Clasic (Prop Aja Elcon Pvt Ltd) refund the courier charges?

No, The refund of courier freight charges, will not be paid through a Katwa Clasic (Prop Aja Elcon Pvt Ltd) Gift Coupon/Voucher of the equivalent value. 

10. How do I track the refund of my money once I have sent the product back or it has been collected from me?

Once we have received the product, our team will verify the nature of the claim basis which it has been returned. On validation of the claim, we will update you by sending a Email to your registered email-id , You can also call our customer care number at 022-23437447  (10.00 a.m.to 6.00 p.m. /6 days a week) and check the status of your refund. If you are a registered customer at www.Katwa Clasic (Prop Aja Elcon Pvt Ltd).com, you can also check the status of your refund in 'My Account' section of your account.


11. What are the timelines for refund?

Mode of Payment Refund Mode Refund Time, upto

(From the date of cancellation of order/confirmation of receipt of product)

Credit Card Credit Card 4 working days

Net Banking Net Banking 4 working days

Debit Card Debit Card 4 working days

Gift Certificate / E-Voucher Gift Certificate / E-Voucher 10 working days

COD (Cash on Delivery) Demand Draft / Cheque 10 working days

Demand Draft / Cheque Demand Draft / Cheque 10 working days

However, it may take up to 7-10 working days for the respective banks to process the refund and reflect in your credit/debit card statement or internet banking account. Please get in touch with your bank directly in case of any delays after the confirmation of refund by Katwa Clasic (Prop Aja Elcon Pvt Ltd).


Cancellation: 

12 How do I cancel an order?

You can cancel your order by getting in touch with us via e-mail at care@Katwa Clasic (Prop Aja Elcon Pvt Ltd).com or over phone at our customer care number 022-23437447 (10.00 a,m,to 6.00 p.m. / 6 days a week). Alternatively, you can also submit a ticket in 'My Account' section of your registered account at www.Katwa Clasic (Prop Aja Elcon Pvt Ltd).com. Your order will be cancelled if it has not been shipped by our Business Partner / Seller and we will refund the order value, as applicable. Moreover, if the order has been shipped by our Business Partner / Seller but not yet delivered to you, you may l cancel the order by contacting us as mentioned above. Your refund will only be processed by us, as applicable, once we receive the originally ordered product back from our courier / logistics partner.


Return Duration:

13. You are eligible for 30 Day Returns towards a new replacement, in case you've received a damaged or defective item. In case, a replacement cannot be issued, a refund will be provided.

Usage of Promo code by the Company


Katwa Clasic (PROP AJA ELCON PVT LTD ) has the right to refuse the usage of any promo code at any point of time. Promo codes which have expired cannot be used on the Website. Katwa Clasic (PROP AJA ELCON PVT LTD ) can at any time ask the Customer for the proof of having received the promo code. Promo codes can be used only on specific orders as deemed fit by ­Katwa Clasic (PROP AJA ELCON PVT LTD ) . Promo codes,at Katwa Clasic (PROP AJA ELCON PVT LTD ) discretion are applicable on certain items, on specific orders,or on specific dates and occasions. Promo codes cannot be clubbed with any other special offer running on the site. For offline payment mode the promo code will be accepted only within the date of expiry of the promo code. For a payment received after the expiry of the promo code the discount will not be applicable on that order.


Terms & Conditions of use of the website


By using this website you represent and warrant that:


You are 18 years of age or older and that your use of the website and / or services shall not violate any applicable law or regulation.


All registration information you submit is truthful and accurate and that you agree to maintain the accuracy of such information.


Your membership is solely for your personal and non-commercial use. Any use of this website or its content other than for personal purposes is prohibited.


Your personal and non-commercial use of this website shall be subjected to the following restriction (i) you may not modify any content of the website, including but not limited to, any public display, description, performance, sale, rental, pricing of the product; (ii) you may not decompile, reverse engineer, or disassemble the content, or (c) remove any copyright, trademark registration, or other proprietary notices from the content. You further agree not to access or use this website in any manner that may be harmful to the operation of this website or its content


You will not (a) use any product or service available on the website and / services for commercial purposes of any kind, or (b) advertise or sell any products, services or otherwise (whether or not for profit), or solicit others (including, without limitation, solicitations for contributions or donations) or use any public forum for commercial purposes of any kind, or (c) use the website and / or services in any way that is unlawful, or harms Katwa Clasic (PROP AJA ELCON PVT LTD ) or any other person or entity, as determined in the Katwa Clasic (PROP AJA ELCON PVT LTD ) sole discretion.


You will not post, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise impair or damage the website and / or services or any connected network, or otherwise interfere with any person or entity's use or enjoyment of the website and / or services


You will not engage in any form of antisocial, disrupting, or destructive acts, including "flaming," "spamming," "flooding," "trolling," "phishing" and "griefing" as those terms are commonly understood and used on the internet.


You will not delete or modify any content of the website and / or services, including but not limited to, legal notices, disclaimers or proprietary notices such as copyright or trademark symbols, logos, that you do not own or have express permission to modify. Katwa Clasic (PROP AJA ELCON PVT LTD ) cannot and will not assure that other users are or will be complying with the foregoing rules or any other provisions of this terms of use, and, as between you and Katwa Clasic (PROP AJA ELCON PVT LTD ) , you hereby assume all risk of harm or injury resulting from any such lack of compliance. All information, content and material contained in the website and / or services are Katwa Clasic (PROP AJA ELCON PVT LTD )  copyrighted property. All trademarks, services marks, trade names, and trade dress are proprietary to Katwa Clasic (PROP AJA ELCON PVT LTD ) . No information, content or material from the website and / or services may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without the Katwa Clasic (PROP AJA ELCON PVT LTD ) express written permission


You acknowledge that when you access a link that leaves the website, the site you will enter into is not controlled by Katwa Clasic (PROP AJA ELCON PVT LTD ) and different terms of use and privacy policy may apply. By accessing links to other sites, you acknowledge that Katwa Clasic (PROP AJA ELCON PVT LTD ) is not responsible for those sites. Katwa Clasic (PROP AJA ELCON PVT LTD ) reserves the right to disable links from third-party sites to the website, although Katwa Clasic (PROP AJA ELCON PVT LTD ) is under no obligation to do so.


You expressly understand and agree that:


The information, content and materials on this website and / or services are provided on an "as is" and "as available" basis. KatwaClasic and all its subsidiaries, affiliates, officers, employees, agents, partners and licensors disclaim all warranties of any kind, either express or implied, including but not limited to, implied warranties on merchantability, fitness for a particular purpose and non-infringement.


Katwa Clasic (PROP AJA ELCON PVT LTD ) makes all reasonable efforts to display the products listed for sale on its web site(s) as accurately as possible. However, KatwaClasic cannot guarantee that your monitor's display of any product color, texture or detail will be accurate. Katwa Clasic (PROP AJA ELCON PVT LTD ) does not warrant that product descriptions or other content are accurate, complete, reliable current or error free. While Katwa Clasic (PROP AJA ELCON PVT LTD ) makes every effort to ensure that the products are described and priced accurately, in the event that an item is deemed to be priced incorrectly, Katwa Clasic (PROP AJA ELCON PVT LTD ) reserves the right to refuse the sale of that item.


Katwa Clasic (PROP AJA ELCON PVT LTD ) does not warrant that the functions contained in content, information and materials on the website and / or services, including, without limitation any third party sites or services linked to the website and / or services will be uninterrupted, timely or error-free, that the defects will be rectified, or that the website or the servers that make such content, information and materials available are free of viruses or other harmful components. Any material downloaded or otherwise obtained through the website and / or services are accessed at your own risk, and you will be solely responsible for any damage or loss of data that results from such download to your computer system. You hereby indemnify, defend, and hold Katwa Clasic (PROP AJA ELCON PVT LTD ) , its distributors, agents, representatives and other authorized users, and each of the foregoing entities' respective resellers, distributors, service providers and suppliers, and all of the foregoing entities' respective officers, directors, owners, employees, agents, representatives, harmless from and against any and all losses, damages, liabilities and costs arising from your use of the website.


You expressly understand that under no circumstances, including, but not limited to, negligence, shall the company be liable to you or any other person or entity for any direct, indirect, incidental, special, or consequential damages, including, but not limited to damages for loss of profits, goodwill, use, data or other intangible losses, resulting from circumstances, including but not limited to: (i) the use or the inability to use the website and / or services; or (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the website and / or services or (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the website and / or services; or (v) any other matter relating to the website and / or services.


Katwa Clasic (PROP AJA ELCON PVT LTD ) or any of the foregoing entities' respective resellers, distributors, service providers and suppliers be relieved of all its responsibilities, if any, in the event of failure of performance resulting directly or indirectly from an act of force majeure or causes beyond the company's reasonable control including, without limitation, acts of god, war, equipment and technical failures, electrical power failures or fluctuations, strikes, labour disputes, riots, civil disturbances, shortages of labour or materials, natural disasters, orders of domestic or foreign courts or tribunals, non-performance of third parties, or any reasons beyond the reasonable control of the company or any of the foregoing entities' respective resellers, distributors, service providers and suppliers. You further acknowledge and agree that neither the company nor any of the foregoing entities' respective resellers, distributors, service providers and suppliers are responsible or liable for (a) any incompatibility between the website and / or services and any other website, service, software or hardware or (b) any delays or failures you may experience with any transmissions or transactions relating to the website in an accurate or timely manner.


Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations of sections 14 and 15 may not apply to you.


Each paragraph, clause, sub-clause and provision of this terms of use shall be severable from each other and if for any reason any paragraph, clause, sub-clause or provision is invalid or unenforceable, such invalidity or enforceability shall not prejudice or in any way affect the validity or enforceability of any other paragraph, clause, sub-clause or provision, which shall be read and construed so as to give thereto, the full effect thereof, subject only to any contrary provision of the law to the effect that where this provision of this terms of use or any paragraph, clause, sub-clause or provision hereof would be but for the provisions of this paragraph read and construed as being void or ineffective it shall nevertheless be a valid terms of use, paragraph, clause, sub-clause or provision, as the case may be, to the full extent to which it is not contrary to any provision of the law.


Those who access the website and / or services do so, on their own initiative and are responsible for compliance with all applicable laws including, but not limited to, any applicable local laws. The terms of use is governed by the laws of India. Any action, suit, or other legal proceeding, which is commenced to resolve any matter arising under or relating to this letter, shall be subject to the jurisdiction of the courts at Mumbai


In the event of breach of the terms and conditions of this terms of use by the user, the user shall be promptly liable to indemnify Katwa Clasic (PROP AJA ELCON PVT LTD ) for all the costs, losses and damages caused to Katwa Clasic (PROP AJA ELCON PVT LTD ) as a result of such a breach. Further in the event of your breach of this terms of use, you agree that KatwaClasic will be irreparably harmed and will not have an adequate remedy in money or damages. Katwa Clasic (PROP AJA ELCON PVT LTD ) therefore, shall be entitled in such event to obtain an injunction against such a breach from any court of competent jurisdiction immediately upon request. Katwa Clasic (PROP AJA ELCON PVT LTD ) right to obtain such relief shall not limit its right to obtain other remedies.


Any failure of Katwa Clasic (PROP AJA ELCON PVT LTD ) to exercise or enforce any right or provision of this terms of use shall not operate as a waiver of such right or provision.


I have read the terms of use and agree to all of the provisions contained above.