Terms & Conditions
Terms & Conditions
Katwa Clasic (PROP AJA ELCON PVT LTD ) reserves the right, at its discretion, to change, modify, add, or remove portions of these Terms and Conditions at any time. Please check these Terms and Conditions periodically for changes. Your continued use of the Site following the posting of changes to these terms will mean you accept those changes.
Katwa Clasic (PROP AJA ELCON PVT LTD ) offers FREE shipping on every order for most locations within India if the value of the order is greater than Rs.999/-. For certain locations within India and for values below Rs.999/- per shipment, actual delivery charges will be charged.
Your order will be shipped to you fully insured.
We urge all customers to inspect the package for any damage or tamper before receiving or signing for receipt.
After your item has been packaged, it will be shipped and delivered via Blue Dart within 3-7 working days.
We make shopping at Katwa Clasic (PROP AJA ELCON PVT LTD ) as easy. You get to choose your convenient mode of payment:
Cash-on-Delivery at select places
Cash on Delivery Charges
A cash on delivery charge will be applicable on orders below INR 750/-
Description of Services
This Website provides access to pricing, news and other information services related to apparel and ethnic wear.
Registration is only a one time process and if the Member has previously registered, he shall login / sign into his / her account. You will be required to provide us with your name and other details, including but not limited to, e-mail, contact number, contact address and customer verification question (example: your mother's maiden name), which will be used for verification purposes. Confidentiality will be maintained on the personal details furnished.
All orders are considered complete only after the payment has been received by Katwa Clasic (PROP AJA ELCON PVT LTD ) as confirmed by our payment.
To confirm the orders, Katwa Clasic (PROP AJA ELCON PVT LTD ) may contact Customers who have placed orders through the Website and ask the Customer a verification question. Katwa Clasic (PROP AJA ELCON PVT LTD ) will confirm the order only after the verification question is answered by the Customer.
Once the purchase of the item(s) is confirmed by the Customer, Katwa Clasic (PROP AJA ELCON PVT LTD ) will arrange to pack and deliver the product to the Customer.
In view of timing differences, there is a possibility that the item ordered by the Customer might have been sold since and might not be available in stock at that point of time.
Cash on delivery: Our courier partner supports cash on delivery as a payment option at no additional charges. Customers can opt for this payment mode by selecting the ‘Cash on delivery’ option in the checkout page.
Refund Policy FAQs
1. In which scenarios does Katwa Clasic (Prop Aja Elcon Pvt Ltd) issue refunds?
Refunds are issued by Katwa Clasic (Prop Aja Elcon Pvt Ltd) only when :
• the order is cancelled by the customer; or
• the customer returns a product and requests for a refund
Returns are not applicable on all the products of the Seller displayed on Katwa Clasic (Prop Aja Elcon Pvt Ltd).com. Please refer to our Return Policy.
2. How can I track the status of my refund after returning a product ?
Once we have received the returned product, our team will verify the nature of the defect/damage. After validation, we will send you an acknowledgement via email to your registered email-id
To check the updated status of your refund you can call our customer care number at 022-23437447 (10.00 a.m. to6.00 p.m./ 6 days a week). If you are a registered customer at www.KatwaClasic.com ,then you can also check the status of your refund in the 'My Account' section of our site.
3. How can I track the status of my refund after cancelling an order?
If your order is cancelled, then you will get acknowledgement via Email at your registered email ID.
To check the updated status of your refund, you can call our customer care number at 022-23437447 (10.00 a.m. to 6.00 p.m. / 7 days a week). If you are a registered customer at www.Katwa Clasic (Prop Aja Elcon Pvt Ltd).com, then you can also check the status of your refund in the 'My Account' section of the site.
4. I've still not received the refund in my account even though Katwa Clasic (Prop Aja Elcon Pvt Ltd) customer care says that they have processed the refund. Why?
If you have received a mail from us confirming your refund request, then be rest assured that we have initiated your refund request and are following up with the financial organisation for the same.
Sometimes, financial organisations & banks take longer than the promised time to process the refund request internally. If this is the case, then kindly follow up with them for your pending refund after providing them the reference number given by Katwa Clasic (Prop Aja Elcon Pvt Ltd) customer care.
Alternatively, you can also check the status of your refund online at www.Katwaclasic.com in the 'My Account' section.
5. How long will it take to process my refund if I opt for a refund after returning the product?
You will get an e-mail from Katwa Clasic (Prop Aja Elcon Pvt Ltd) when your return is accepted and your refund is processed.
6. How and where will I receive my refund amount?
Refunds on Katwa Clasic (Prop Aja Elcon Pvt Ltd) are based on the mode of payment used to place the order initially. Below are the refund modes initiated by us for various payment options:
a. Credit Card/ Debit Card/ Internet Banking
If Credit card, Debit card or Internet banking was used as the mode of payment while placing the order, your refund will be credited back to the respective credit/debit card/internet banking account provided at the time of placing the order. We initiate refund within a maximum of 4 working days after receipt of the product by our Business Partner / Seller. However, it may take up to 7-10 working days for the respective banks to process the refund and reflect in your credit/debit card statement or internet banking account. Please get in touch with your bank directly in case of any delays after the confirmation of refund by Katwa Clasic (Prop Aja Elcon Pvt Ltd).
b. Cash on Delivery
If the order was placed using payment option as Cash on Delivery, we will refund your money through a cheque in favour of the "billing name" provided at the time of placing the order.
c. Gift Coupon/ Gift Vouchers
If you have used a Katwa Clasic (Prop Aja Elcon Pvt Ltd) Gift Coupon / Gift Voucher for placing the order, refund would be provided only in the form of a fresh Katwa Clasic (Prop Aja Elcon Pvt Ltd) Gift Coupon / Gift Voucher of the same value. The same cannot be redeemed either in cash or cheque
7. Can I get a refund for a part of my order?
Yes. You can request refund for a part of your order if the order contains multiple sub-orders or products e.g. if you have bought a pair of jeans and a shirt as two separate products then you can get a refund only for one of the products' i.e. either the jeans or the shirt. However, if a product comprises multiple items as a bundle, the amount of individual items will not be refunded e.g. if a bowl set comprising 4 bowls is bought by you, you cannot get refund for a single bowl.
8. I received my refund cheque; however, my name is not as per the records. What should I do?
You should intimate us about the mistake by getting in touch with us via e-mail at firstname.lastname@example.org or over phone at our customer care number 022-23437447 (10.00 a.m.to 6.00 p.m. / 6 days a week). Alternatively, you can also submit a ticket in 'My Account' section of your registered account at www.KatwaClasic.com.
9. I wanted to return a product. Will Katwa Clasic (Prop Aja Elcon Pvt Ltd) refund the courier charges?
No, The refund of courier freight charges, will not be paid through a Katwa Clasic (Prop Aja Elcon Pvt Ltd) Gift Coupon/Voucher of the equivalent value.
10. How do I track the refund of my money once I have sent the product back or it has been collected from me?
Once we have received the product, our team will verify the nature of the claim basis which it has been returned. On validation of the claim, we will update you by sending a Email to your registered email-id , You can also call our customer care number at 022-23437447 (10.00 a.m.to 6.00 p.m. /6 days a week) and check the status of your refund. If you are a registered customer at www.Katwa Clasic (Prop Aja Elcon Pvt Ltd).com, you can also check the status of your refund in 'My Account' section of your account.
11. What are the timelines for refund?
Mode of Payment Refund Mode Refund Time, upto
(From the date of cancellation of order/confirmation of receipt of product)
Credit Card Credit Card 4 working days
Net Banking Net Banking 4 working days
Debit Card Debit Card 4 working days
Gift Certificate / E-Voucher Gift Certificate / E-Voucher 10 working days
COD (Cash on Delivery) Demand Draft / Cheque 10 working days
Demand Draft / Cheque Demand Draft / Cheque 10 working days
However, it may take up to 7-10 working days for the respective banks to process the refund and reflect in your credit/debit card statement or internet banking account. Please get in touch with your bank directly in case of any delays after the confirmation of refund by Katwa Clasic (Prop Aja Elcon Pvt Ltd).
12 How do I cancel an order?
You can cancel your order by getting in touch with us via e-mail at care@Katwa Clasic (Prop Aja Elcon Pvt Ltd).com or over phone at our customer care number 022-23437447 (10.00 a,m,to 6.00 p.m. / 6 days a week). Alternatively, you can also submit a ticket in 'My Account' section of your registered account at www.Katwa Clasic (Prop Aja Elcon Pvt Ltd).com. Your order will be cancelled if it has not been shipped by our Business Partner / Seller and we will refund the order value, as applicable. Moreover, if the order has been shipped by our Business Partner / Seller but not yet delivered to you, you may l cancel the order by contacting us as mentioned above. Your refund will only be processed by us, as applicable, once we receive the originally ordered product back from our courier / logistics partner.
13. You are eligible for 30 Day Returns towards a new replacement, in case you've received a damaged or defective item. In case, a replacement cannot be issued, a refund will be provided.
Usage of Promo code by the Company
Katwa Clasic (PROP AJA ELCON PVT LTD ) has the right to refuse the usage of any promo code at any point of time. Promo codes which have expired cannot be used on the Website. Katwa Clasic (PROP AJA ELCON PVT LTD ) can at any time ask the Customer for the proof of having received the promo code. Promo codes can be used only on specific orders as deemed fit by Katwa Clasic (PROP AJA ELCON PVT LTD ) . Promo codes,at Katwa Clasic (PROP AJA ELCON PVT LTD ) discretion are applicable on certain items, on specific orders,or on specific dates and occasions. Promo codes cannot be clubbed with any other special offer running on the site. For offline payment mode the promo code will be accepted only within the date of expiry of the promo code. For a payment received after the expiry of the promo code the discount will not be applicable on that order.
Terms & Conditions of use of the website
By using this website you represent and warrant that:
You are 18 years of age or older and that your use of the website and / or services shall not violate any applicable law or regulation.
All registration information you submit is truthful and accurate and that you agree to maintain the accuracy of such information.
Your membership is solely for your personal and non-commercial use. Any use of this website or its content other than for personal purposes is prohibited.
Your personal and non-commercial use of this website shall be subjected to the following restriction (i) you may not modify any content of the website, including but not limited to, any public display, description, performance, sale, rental, pricing of the product; (ii) you may not decompile, reverse engineer, or disassemble the content, or (c) remove any copyright, trademark registration, or other proprietary notices from the content. You further agree not to access or use this website in any manner that may be harmful to the operation of this website or its content
You will not (a) use any product or service available on the website and / services for commercial purposes of any kind, or (b) advertise or sell any products, services or otherwise (whether or not for profit), or solicit others (including, without limitation, solicitations for contributions or donations) or use any public forum for commercial purposes of any kind, or (c) use the website and / or services in any way that is unlawful, or harms Katwa Clasic (PROP AJA ELCON PVT LTD ) or any other person or entity, as determined in the Katwa Clasic (PROP AJA ELCON PVT LTD ) sole discretion.
You will not post, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise impair or damage the website and / or services or any connected network, or otherwise interfere with any person or entity's use or enjoyment of the website and / or services
You will not engage in any form of antisocial, disrupting, or destructive acts, including "flaming," "spamming," "flooding," "trolling," "phishing" and "griefing" as those terms are commonly understood and used on the internet.
You expressly understand and agree that:
The information, content and materials on this website and / or services are provided on an "as is" and "as available" basis. KatwaClasic and all its subsidiaries, affiliates, officers, employees, agents, partners and licensors disclaim all warranties of any kind, either express or implied, including but not limited to, implied warranties on merchantability, fitness for a particular purpose and non-infringement.
Katwa Clasic (PROP AJA ELCON PVT LTD ) makes all reasonable efforts to display the products listed for sale on its web site(s) as accurately as possible. However, KatwaClasic cannot guarantee that your monitor's display of any product color, texture or detail will be accurate. Katwa Clasic (PROP AJA ELCON PVT LTD ) does not warrant that product descriptions or other content are accurate, complete, reliable current or error free. While Katwa Clasic (PROP AJA ELCON PVT LTD ) makes every effort to ensure that the products are described and priced accurately, in the event that an item is deemed to be priced incorrectly, Katwa Clasic (PROP AJA ELCON PVT LTD ) reserves the right to refuse the sale of that item.
Katwa Clasic (PROP AJA ELCON PVT LTD ) does not warrant that the functions contained in content, information and materials on the website and / or services, including, without limitation any third party sites or services linked to the website and / or services will be uninterrupted, timely or error-free, that the defects will be rectified, or that the website or the servers that make such content, information and materials available are free of viruses or other harmful components. Any material downloaded or otherwise obtained through the website and / or services are accessed at your own risk, and you will be solely responsible for any damage or loss of data that results from such download to your computer system. You hereby indemnify, defend, and hold Katwa Clasic (PROP AJA ELCON PVT LTD ) , its distributors, agents, representatives and other authorized users, and each of the foregoing entities' respective resellers, distributors, service providers and suppliers, and all of the foregoing entities' respective officers, directors, owners, employees, agents, representatives, harmless from and against any and all losses, damages, liabilities and costs arising from your use of the website.
You expressly understand that under no circumstances, including, but not limited to, negligence, shall the company be liable to you or any other person or entity for any direct, indirect, incidental, special, or consequential damages, including, but not limited to damages for loss of profits, goodwill, use, data or other intangible losses, resulting from circumstances, including but not limited to: (i) the use or the inability to use the website and / or services; or (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the website and / or services or (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the website and / or services; or (v) any other matter relating to the website and / or services.
Katwa Clasic (PROP AJA ELCON PVT LTD ) or any of the foregoing entities' respective resellers, distributors, service providers and suppliers be relieved of all its responsibilities, if any, in the event of failure of performance resulting directly or indirectly from an act of force majeure or causes beyond the company's reasonable control including, without limitation, acts of god, war, equipment and technical failures, electrical power failures or fluctuations, strikes, labour disputes, riots, civil disturbances, shortages of labour or materials, natural disasters, orders of domestic or foreign courts or tribunals, non-performance of third parties, or any reasons beyond the reasonable control of the company or any of the foregoing entities' respective resellers, distributors, service providers and suppliers. You further acknowledge and agree that neither the company nor any of the foregoing entities' respective resellers, distributors, service providers and suppliers are responsible or liable for (a) any incompatibility between the website and / or services and any other website, service, software or hardware or (b) any delays or failures you may experience with any transmissions or transactions relating to the website in an accurate or timely manner.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations of sections 14 and 15 may not apply to you.